Help Desk Workspace
Service Hub
Scale support with a new helpdesk workspace that connects your tickets and conversations all in one place.
Learn More : Help Desk Workspace
HubSpot Spotlight Spring 2024
Reinvention starts here
Businesses have to pivot with the times, all the time. But today’s new AI landscape and shifting customer demands call for true reinvention.
That’s where HubSpot comes in
We’re constantly building new products to help you deliver better customer experiences.
We’re shining a light on our latest innovations with Spotlight
Spotlight is a product showcase we’re rolling out twice a year. Think of it as your A to Z guide for everything we’ve built to power your reinvention.
Built for Your Reinvention
Andy Pitre EVP of Product
SERVICE HUB
Go from meeting expectations to making customers for life
Your most valuable customers are often the ones you already have. Keeping them happy while keeping your business growing starts with seeing support and success in a whole new light. Introducing the all-new Service Hub: everything you need to scale support, drive retention, and increase customer value — all in one place.
Deliver world-class support at scale
Maximize rep effectiveness with our all-new Help Desk Workspace, enhanced SLAs, robust routing tools, and customizable knowledge base. Quickly help customers 24/7 with our AI-powered chatbot.
Ramp up retention
Use our all-new Customer Success Workspace to keep your customers smiling from ear to ear. Proactively manage your book of business with actionable insights, customer health scores, and real-time usage data.
Level-up with powerful apps
Customize your Help Desk and Customer Success experiences with essential apps for Service Hub, like Jira, Pendo, and Segment — all available from HubSpot’s App Marketplace.
“With Service Hub, our reps hit the ground running thanks to a complete view of the customer journey. Since bringing our marketing, sales, and service teams together on HubSpot, it's completely removed the guesswork for our leaders, giving them visibility and confidence that customers are getting what they need, quickly.”
Sr. Director, Customer Engagement | Kaplan
See what else Service Hub can do.
CONTENT HUB
Keep your content engine running on all cylinders — and channels
Eye-catching. Compelling. Clear. Content must be a lot of things, but “easy” never seems to be one of them. We're here to lighten the load and light the way into the future of content marketing, with Content Hub. It’s a one-stop-shop for creating the newest formats, streamlining content for all channels, and managing everything you need to share your story with the world.
Give your content new life with AI
Save hours and budget on long-form content with our AI Blog and Image Generators. And, in just a few clicks, turn single pieces of content into different formats with Content Remix.
Create content that’s always on-brand
Brand Voice automatically learns your brand’s style and tone, and applies it to all your future content.
Boost content performance
Deliver and manage engaging, personalized content in the right places at the right times using integrations with On24, Typeform, Demandbase, and more of your favorite apps.
Manage all your content in one place
Create dynamic, cross-platform content with Content Embed, manage stakeholder approvals with Content Approvals, and streamline delivery with Content Library and Member Blogs.
See what else Content Hub can do.
COMMERCE HUB
Put your money where your front office is
If you’re like most businesses, you’re probably managing multiple tools and systems for commerce. But then again, why would you want to be just like most businesses? We created Commerce Hub to bring your commerce data and CRM together. And here’s your big lightbulb moment. Now, you and your customers can do business whenever, however you want — cha-ching.
Accept payments worldwide
Select from 20+ currencies and offer your customers flexible payment options — through our partnership with Stripe.
Create a seamless checkout experience
Quickly collect payments and manage subscriptions with Commerce Hub's revamped invoicing, subscription, and payment scheduling tools.
Integrate with accounting
Make accounting a breeze with Commerce Hub’s two-way invoices and payment sync for Quickbooks Online. More partners coming soon!
See what else Commerce Hub can do.
HUBSPOT AI
Put your best front office forward
Everyone’s talking about AI, but we're here to help you get real value. HubSpot AI is embedded across the entire customer platform (in every single Hub and the Smart CRM) to help marketing, sales, and service teams win more, without working more.
Turn text to video in seconds
Make top-performing short-form videos with just a simple text prompt in Clip Creator.
Instantly generate replies for your reps
Save time and brainpower with AI-powered automatic reply recommendations in Service Hub.
Turn up the volume on your blog content
Extend your reach and turn written content into audio with Blog Post Narration.
Automatically create reports
Type a simple question and let Generative AI take care of the rest of the report-creation process.
See what else HubSpot AI can do.
Thought those were all of the updates?
Then you've got another thing coming. 100+ other things to be exact.
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Customer Success Workspace
Service Hub
Drive proactive customer value and empower CSMs and Account Managers to manage their entire book of business in one place, with the new customer success workplace.
Learn More : Customer Success WorkspaceCustomer Health Score
Service Hub
Identify customer churn risk with health scores, prioritize outreach, and address customer needs proactively.
Learn More : Customer Health ScoreCapacity & Skills-based Routing
Service Hub
Send tickets to the best agents for the job with capacity and skill-based routing.
Learn More : Capacity & Skills-based RoutingWorkforce Management Improvements & Integrations
Service Hub
Easily optimize support team staffing with workforce management tools.
Learn More : Workforce Management Improvements & IntegrationsAdvanced SLAs
Service Hub
Improve service delivery with advanced SLA's, optimized rep effectiveness, work rates, and increased team efficiency.
Learn More : Advanced SLAsIVR Call Routing
Service Hub
Speed up customer call resolution and match customers to agents with automated IVR routing.
Learn More : IVR Call RoutingInternational Calling
Service Hub
Calling users with global business locations need to acquire a number in their locality. Phone number acquisition is now available for Germany, Brazil, Austria, Switzerland, New Zealand, and Mexico, and Colombia!
Learn More : International CallingSimultaneous Ring
Service Hub
Support more customers, faster, with simultaneous ringing for up to 100 agents.
Learn More : Simultaneous Ring