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SMS Marketing

Harness the power of SMS for personalized, timely, and direct customer engagement.

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  • Reach your audience instantly on mobile

  • Drive purchase decisions with timely messages

  • Engage customers with personalized and targeted offers

  1. Elevate your marketing campaigns with SMS.

    Use HubSpot SMS to drive meeting bookings, deliver event updates, or run time-sensitive promotions. Leading businesses use SMS to create timely and direct connections that deliver exceptional business results.

     

     

  1. Engage confidently. Manage SMS marketing at scale.

    SMS creates a direct line to engage with your customers to deliver relevant and timely messages. With HubSpot’s SMS feature, you can build targeted messages that fit inside your customer journey.

  2. Message customers directly and boost growth effortlessly.

    HubSpot’s SMS feature empowers businesses to have relevant conversations at scale. With personalized tokens, contact integration, and workflows, marketers can create targeted SMS campaigns, engage in real-time conversations, deliver time-sensitive offers, and support business strategies with the power of personalized conversations.

  3. Deliver personalized SMS experiences.

    In today's digital era, customers expect personalized experiences that cater to their unique needs and preferences. With HubSpot's SMS tool, marketers can automate highly personalized messaging, delivering timely offers, event invitations, and appointment reminders to boost loyalty, engagement, and conversions with automated personalized experiences. [Beta]

Have questions? Give us a call and we'll walk you through it.

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  • 90%

    According to Twilio, 90% of consumers globally want to use messaging to talk to a business.

    Related Resources

    If you’re interested in SMS marketing, these related resources may also help.

    SMS marketing offers businesses a direct and immediate way to reach their target audience, leading to higher open rates and faster response times compared to other communication channels. It enables personalized messaging, increased customer engagement, and the ability to track campaign performance for better ROI.

    Learn more about why you should use SMS messaging here.

    SMS is available as an add-on at Marketing Hub Pro and Enterprise. There is a required  Marketing SMS add-on and an optional Marketing SMS limit increase. For the most accurate and detailed pricing information, please visit our Products & Services Catalog.

    With HubSpot’s SMS feature, you can effectively measure the success of your SMS marketing campaigns using robust analytics and reporting features. Here are the key metrics and insights you can leverage:
    • Delivery rates
    • Open rates
    • Click-through rates
    • Conversion rates

    1. SMS for Marketers is a paid add-on only available to Marketing Pro+ portals. See more on pricing here.
    2. Not all businesses can send SMS. You'll need to make sure your business does not fall under one of the restricted categories.
    3. SMS messages can only be sent from US based phone numbers. SMS messages can be sent to any +1 country code number (this would include both the US and Canada).
    4. All portals must formally set their portals up to send SMS. Details of the registration process here. 
    5. Contacts must opt in to receive SMS messages; SMS is not a cold outreach tool. Learn more about consent here.

     

    For more information on restricted business categories, please refer to Twilio’s Forbidden Message Categories.

    With SMS marketing, it is vital to ensure you’ve gathered contacts who have expressed consent specifically for SMS communications. As a part of HubSpot’s CRM, we’ve implemented many of the same best practices for SMS that we provide across our library of tools. 

    SMS is not a cold outreach tool - contacts must consent to receive messages, and they must be able to opt-out at any time. 

     

    SMS marketing offers a wide range of use cases that can benefit businesses in various industries. Here are some common use cases:
    • Sending instant product and service updates
    • Announcing events and driving event attendance
    • Sending appointment reminders and confirmations
    • Providing order status notifications to customers
    • Running time-sensitive promotions and flash sales
    • Gathering customer feedback through surveys
    • Engaging customers with personalized offers and discounts