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Shows a simplified Service Hub user interface where a user has filtered the shared inbox to see customer support tickets assigned to them
Service Hub®

Customer Service Software

HubSpot Video

Deliver exceptional customer value and drive long-term retention.

To increase customer retention, you need to focus on customer value. The best way to grow is through your customers, and they expect more than ever.

Service Hub turns your customer experience from a cost center to a revenue driver. It’s AI-first, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Scalable customer support and proactive customer retention that fuels your business growth. 


Solutions to Your Biggest Customer Service Obstacles

Simplified user interface in HubSpot showing the help desk in Service Hub featuring various customer service conversations with customers

Scale Support

Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.

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Simplified user interface in HubSpot displaying a line chart that shows customer health score trends over time

Drive Retention

Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with proactive tools that uncover new opportunities to improve customer health and expand your revenue. 

With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

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Simplified user interface in HubSpot showing various customer service reports in the dashboard, like a percentage breakdown of various services and their ratings from customers

Leverage 360-Degree Insights

Service Hub is connected to marketing and sales, and powered by HubSpot’s Smart CRM to deliver more complete insights out-of-the-box and unify your customer-facing teams.

Drive powerful collaboration and alignment between your customer experience, marketing, and sales teams, providing confidence, context, and credibility in your customer conversations.

Service Software That Grows With You

Start with free tools and pay as you grow, or hit the ground running with one of our premium editions.

Free

No credit card required

$0/month

Popular features

  • Contact management
  • Ticketing
  • AI chatbot (Beta)
  • Team email
  • Tickets closed reports

Starter

Starts at

$20/month per seat

Popular features

  • Everything in Free
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK

Professional

Starts at

$100/month per seat

Popular features

  • Everything in Starter
  • Help desk workspace
  • Knowledge base
  • Customer success workspace (Beta)
  • Customer portal

Enterprise

Starts at

$150/month per seat

Popular features

  • Everything in Professional
  • Playbooks
  • Advanced SLAs & routing
  • Single sign-on
  • Multiple knowledge bases

For more detailed information on product packaging and the limits that apply, please see our pricing page.
Price shown in USD and subject to applicable tax.

Have a question for our sales team? Give us a call and we'll walk you through it.
+1 888-482-7768

Service Hub customers experience:

  • 13x

    faster resolution times
  • 42%

    more tickets closed per agent
  • 84%

    experience increased CSAT

See How Customers Use Service Hub to Grow Better

Santa Cruz

Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

The Challenge
Santa Cruz Bicycles is known for putting the customer first, but accelerated growth challenged the company’s customer focus. 

The Solution
Service Hub enabled a more organized support system, resulting in fast customer response times and streamlined efficiency, without sacrificing quality service. 

“The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.” - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

Read the full case study

G2 Badge: Leader, Mid-Market, Summer 2023
G2 Badge: Momentum Leader, Summer 2023
G2 Badge: Leader, Small Business, Summer 2023
G2 Badge: Leader, Europe, Summer 2023
G2 Badge: Leader, Enterprise, Summer 2023
G2 Badge: Leader, ANZ, Summer 2023
Best_Usability-MidMarket-Fall_2020
Best_Relationship-Enterprise-Fall_2020
WebOpsPlatforms_Leader_Europe_Leader

Frequently Asked Questions